We collect information about you only when we need it for legitimate purposes. GEMZ will have information about you only if:

(a) You have provided the information yourself;

(b) GEMZ has automatically collected the information; or

(c) GEMZ has obtained the information from a third party.

Below we describe the various scenarios under each of these categories and the information collected in each case.

1. Information You Provide Us

Account signup: When you sign up on www.gemzcarwash.com, we ask for information like your name, contact number, email address, building name, apartment or parking number, city, and vehicle details to complete your account signup process. You may also provide optional information such as your photo, time zone and language, but this is not required.

Form submissions: We record information that you submit when you (i) subscribe to our services or newsletter, (ii) submit a form to request customer support or to contact GEMZ for any other purpose, (iii) participate in promotions, or (iv) submit feedback, complaints, or testimonials.

Payment processing: When you pay for GEMZ services, we ask for your name, contact information, and payment details. GEMZ does not store credit card numbers. All payment data is handled and stored securely by our third-party payment gateway providers.

Testimonials: With your permission, we may display testimonials about our services on our Website. If you wish to update or delete your testimonial, please contact us.

Interactions with GEMZ: We may record, analyze, and use your interactions with us, including email or chat conversations with our customer support team, to improve our services.

From browsers and servers: When you visit our Website, we collect information that browsers and servers make available, such as IP address, browser type, language preference, time zone, referring URL, date and time of access, operating system, and mobile network information.

Cookies and tracking technologies: We use first-party cookies, beacons, tags, and scripts to identify users of our services and to enhance the user experience. We also use Local Storage Objects (LSOs) such as HTML5 to store content preferences. You can disable cookies in your browser, but some parts of the Website may not function properly.

Application logs and analytics: We collect information about your use of our Website from application logs and analytics tools. This includes pages visited, features accessed, time and frequency of access, errors generated, performance data, and configurations used to access the Website.

From third-party sources: GEMZ may receive information about you from marketing partners, building managements, or review sites if you comment on our services.

From social media: When you interact with GEMZ on social media sites (Facebook, Instagram, etc.), we may collect publicly available information to improve our services.

In addition to the purposes mentioned above, we use your information to:

a) Communicate with you about your subscriptions, changes to our Privacy Policy or Terms of Service, or important notices;

b) Keep you posted on new products, services, promotions, and offers;

c) Solicit feedback and conduct surveys;

d) Set up and maintain your account, enable service delivery, and handle billing;

e) Understand usage patterns to improve our Website and services;

f) Provide customer support and improve interactions with customers;

g) Detect and prevent fraudulent transactions and other illegal activities;

h) Update, expand, and analyze our records, identify new customers, and provide products and services that may be of interest to you;

i) Analyze trends, administer our Website, and track navigation to better understand user needs;

j) Monitor and improve marketing campaigns.

If you are from the European Economic Area (EEA), our legal basis for collecting and using personal information depends on the context in which it is collected. Typically:

(i) Contractual necessity;

(ii) One or more legitimate interests of GEMZ or a third party; or

(iii) Your consent.

You may withdraw your consent at any time, but this will not affect processing that has already taken place.

Opt-out of non-essential communications: You may opt-out of newsletters and promotional messages by using the ‘unsubscribe’ function. Essential service emails will still be sent.

Disable cookies: You can disable browser cookies but some features may not function properly.

Optional information: You can choose not to provide optional profile information and may delete or change it at any time.